EU Regulations (EC261/2004)
-
Applicable
Flights
- All flights departing from EU countries (Including flights within
the EU)
- All flights arriving in EU countries, operated by EU flag
carriers such as Lufthansa and Air France/KLM.
-
Delays
€250~600
- Your flight is delayed by more than 3 hours from the scheduled arrival
time at your destination.
- € 600 for delays of 4 hours or more, € 300 for delays of 3-4 hours or
more
-
Flight
Cancellations
€250~600
- If the scheduled flight is canceled, compensation will be determined
according to the delay time compared to the scheduled arrival time and
the distance traveled.
-
Denied
Boarding
€250~600
- Compensation will be determined based on distance traveled regardless of
whether an alternative flight is offered.
-
Missed
connection
€250~600
- If you have missed connecting flight due to delay, cancellation, denied
boarding, attributable to the airline, compensation will be determined
depending on the delay time compared to the scheduled arrival time and
the distance traveled.
- However, compensation is only available when a ticket is purchased in a
single ticket to the final destination.
- Compensation is available only if the airline is responsible for
delays/cancellations of flights taken within the last two years. (Except for bad
weather, airport circumstances, etc.)
- The exact amount of compensation will be determined based on the delay time and
distance traveled.
- By definition, delayed “time” is the difference between the original scheduled
arrival time and the actual arrival time at the final destination. The arrival
time is determined when the aircraft arrives at the gate and one or more gates
are open so that passengers can disembark.
- In case of delay or cancellation, airlines are responsible for providing
alternative flight, hotel (if accommodation is required), transportation to the
hotel, food and beverage, as per the regulations, and this cannot replace the
entitled compensation.
- Passengers cannot claim compensation if they received vouchers or points/miles
as a replacement for compensation.
- The right to compensation rests with the actual passenger, not the person who
paid for the flight.
- In the case of flight cancellation, compensation will only be available if the
airline notified the cancellation within 14 days prior to departure. The
compensation amount will vary depending on whether an alternative flight is
provided.